Privacy Policy

THE WILD NETTLE CO. PRIVACY POLICY

Overview

At The Wild Nettle Co., we are committed to maintaining the trust and confidence of our visitors to our web site and subscribers to our newsletter.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, have any questions regarding this Privacy Policy and our privacy practices or simply want more information please contact our Data Protection administrator at by email, by telephone at +44 (0)7935 866 983 or by mail at:

Data Protection Administrator
The Wild Nettle Co.
The Glebe House
Lanark Road
Carstairs
ML11 8QQ

Changes to this Privacy Policy

We keep our privacy notice under regular review. This privacy notice was last last updated: July 15, 2022

Who are we?

We are The Wild Nettle Co., a manufacturer of natural skin, hair and wellness products based in South Lanarkshire, Scotland, United Kingdom. We are listed in Companies House as Glebe House Industries Ltd and our Company Number is SC664579. Our registered office is The Glebe House, Lanark Road, Carstairs, ML11 8QQ, South Lanarkshire, Scotland. Glebe House Industries Ltd trading as The Wild Nettle Co. (“us”, “we”, or “our”) operates the the wild nettle co. website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://thewildnettleco.com

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

Name
Email address
Address
Mobile phone number

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

communicate with you;
screen our orders for potential risk or fraud;
when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
process an order that you have submitted;
deal with entries in a competition;
notify you of changes to our services; and
send you communications which you have requested and that may be of interest to you. These may include information about marketing campaigns

We may pass your personal information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example to process payments, store your contact details, understand how visitors use our website and to send you newsletters).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.

We use WooCommerce to power our online store, you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy%20policy/

We use Google Analytics to help us understand how our customers use the Site. Google Analytics collects standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to various parts of our website. This information is only process in a way which does not identify anyone. We do not make, and do not allow, Google to make any attempt to find out the identities of those visiting our website. You can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: htools.google.com/dlpage/gaoptout.

We use a third party provider, MailerLite, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information on how MailerLite secure their data, please see MailerLite’s privacy notice.

Data Retention

We will only retain your personal data information for as long as necessary to fulfill the purposes we collected it for, including for the reasons of satisfying any legal, accounting or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transactional Data) for six years after they stop being our customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information without further notice to you.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Clicking the “unsubscribe” link in the footer of all our newsletter communications with you.

Compliance With Laws

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You can see more about these rights at www.ico.org.uk.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you would like to exercise this right, please contact us by Email or call us on +44(0) 1273 623 123. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try and resolve it for you.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred, using our WooCommerce platform, outside of Europe, including to Canada and the United States.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by using the contact us form, or by mail using the details provided below: